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Best Customer Experience Award

The Best Customer Experience award celebrates and promotes excellence in customer experience rewarding those local authorities whose efforts, alongside those of the NLIS Channels, help to deliver an exceptional customer experience and deliver industry leading levels of service.

Local authorities are asked to demonstrate and give evidence of how they offer value added services in order to make the search process smoother.

Judges look for evidence of:

  • The provision of an urgent search if requested by the NLIS Hub
  • Notifying the NLIS Hub of changes to service delivery parameters
  • Turnaround times and fees
  • The ability to supply copy documents upon request
  • Provision of value added information
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