Most Improved NLIS Services

This award category is for the Local Land Charges department that has made the most improvement to its service between 31 October 2017 and 1 November 2018. Judging for this award category uses reports from the NLIS Hub and judges use the data to consider some or all of the following criteria:

  • The most improved turnaround performance (i.e. the best improvement on the time it takes to return the search to the customer).
  • The highest increase in the percentage of electronic search volumes versus other search types (i.e. paper, personal searches or email).
  • Moving from paper to electronic returns (electronic not emailed).
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