The team at Arun District Council were thrilled to celebrate winning the Customer Satisfaction Award for Local Authority Searches for a third year in a row!
Until recently Arun’s LLC team consisted of Christine Bardwell and mother and son team Carole Minto and Dan Carman. Dan told us that Christine and Carole have worked together in Local Land Charges for 44 years and when he was a baby Carole would bring him into the office while she collected work - he used to have a den under the desk where he was given colouring, stamps and other minor admin work to occupy him. Dan grew up and became officially employed by Arun in 2002! Christine retired lin 2018. The team now consists of Dan Carman, Carole Minto and Jayne Hewstone (pictured here) adding the LLPG & Street naming and numbering functions to the team.
As well as winning the 2017 and 2018 Customer Satisfaction Award and being highly commended in 2016 and 2017 in the Best Customer Experience category, Daniel Carman, was highly commended for the Local Land Charges Officer of the Year in 2017.
Solicitors comments
“Their customer service is second to none and their pricing is more than fair. We requested a quote for a block local search and received the result within 24 hours! Excellent!” “They are incredibly efficient with Local Land Charges. In addition they always assist promptly with enquiries relating to matters such as planning and building control. Nothing is ever too much trouble and I cannot praise them highly enough.”