Land Data regulates and manages the National Land Information Service (NLIS) and as such we hope our NLIS partners provide stakeholders and customers with the highest standards of service at all times. However, we recognise that there may be an occasion when you feel you have cause for complaint. If so, our staff will do everything they can to help resolve the complaint and ensure that you receive a quick and fair response.

If you feel you have cause for complaint these are the steps that you need to take:

1. Speak or write to the person / company directly involved, copying in Land Data, giving them the opportunity to resolve the matter successfully at this level first.


2. If your complaint remains unresolved you should write to Justin Scott, Operations and Marketing Director at Land Data making sure you include:

• Your name, address, email and telephone number
• Copies of any relevant correspondence
• The names of the parties involved
• Details and dates of the complaint itself.

Land Data’s process for handling complaints is as follows:

• All complaints must be submitted in writing to Justin Scott at Land Data (justin.scott@land-data.org.uk). We will not accept complaints submitted via any other route, i.e. website forums


• Your complaint will be investigated and Land Data will reply to you within seven working days even if our investigation is incomplete


• You will receive a full written explanation of Land Data’s findings and any remedial action we, our licensees or partners propose to take within 20 working days of your original complaint


• Where the required action is to be taken by one of our licensees or partners, Land Data will keep the matter under review. We will continually monitor the process to ensure the agreed steps are taken.

If on completion of the complaints procedure you remain dissatisfied, or you do not agree with the decision, you may refer the matter directly to Jan Boothroyd, Chief Executive of Land Data cic. The Chief Executive will review your complaint before deciding whether any further action is required. The Chief Executive’s decision will be final.